National Parks Resort Lodge

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Comments: Checked in at 2:45 Hall reeked of urine, but went to our 3:30 appointment. Returned at 4:45 waited 15 minutes at desk to tell about room—offered 10% discount and moved to different floor, but not a king suite. Beds were awful so went down and requested a refund. We were refused refund because paper signed upon check in stated that we only had 30 minutes to receive a refund. Did not know this was on the paper. Woman who was training the male who was checking us in did not say a word; just said that we had to sign the paper and put our tag number on it. The "manager" smurked as she said, "this is the part you are not going to like" as she told us that we could check out, but we could not get a refund because of the fine print. This implies that the hotel knew that no one reads this statement and use this as an out. This hotel was deceptive from the start. Name implies that it is run by the national park service. Hotel was old, well worn, and smelled very bad. Stay AWAY

Reviewed By: Disappointed!!, 09/08/2008 08:55:16 AM

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Comments: we stayed at your hotel with other members of the 687th LCC. Thank you so much for your friendliness and hospitality. You went out of your way to make us all feel welcome. We will be back again and will recommend your hotel to others. Thanks again.

Reviewed By: cathy, 09/24/2007 11:05:00 AM